FAQs

Of course, as long as you fill your friend's address and phone number when placing the order, we will ship it directly to them. Your gift will come with a wondeful gift box for free.

There will be an email notification. If you fill your friend's email address at checkout, they will receive an email notification. Additionally, there will be a beautiful sticker on the gift box, with the names of the giver and your recipient written on it. If you don't want it written, please let us know in the message note section at checkout.

For most gifts we will ship 1-3 business days after successful payment.

Once your gift has been shipped, you will receive an email notification. Please keep in mind that delivery times may be affected by various uncertainties, such as weather conditions or holidays. You can also check the shipping progress in "Track My Order."

We currently support shipping to United States, Canada, United Kingdom and Australia at the moment. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at support@orderbestgift.com

Here’s an estimated shipping time. Due to factors like high volume, seasonal demand, and carrier delays, we can only provide an estimate. Typically, we will ship 1-3 business days after successful payment.

Fast shipping option time:

UK:5-8 business days
US:5-8 business days

Standard shipping option time:

UK:8-15 business days
US:8-15 business days
CA:10-15 business days
AU:8-10 business days

We're very sorry, but it's not possible at the moment. Due to potential delays from various unforeseen circumstances during the shipping process, we cannot guarantee delivery on a specific date.

Usually, we recommend ordering gifts at least 1-2 weeks in advance. If you're on a tight schedule, we suggest informing your friend that you’ve ordered a gift for them and explaining that international shipping may not arrive before their birthday. We believe they will understand and appreciate your thoughtfulness.

When you add items to your cart and proceed to checkout, the shipping rates will be displayed on the checkout page.

You can change the address before your gift has been shipped. Please contact customer services immediately and we will try to amend your order. Once the gift has been sent out, the address cannot be changed. You can also check the status in "Track My Order."

We offer return & exchange within 60 Days. For more information about our returns policy, please visit this link: https://orderbestgift.com/pages/refunds-policy

No, you don't need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

No. Along with the gift, we include a well designed gift box and a greeting card with your personal message. No details are sent which lists the value of the gift you have purchased. Instead this is automatically emailed to you when you place your order.

Our gift boxes have been measured to accommodate each individual product, so currently, we can only offer separate product gift boxes unless it is a pre-assembled product gift set.

Payment accepted:
Paypal
Visa
American_express
Diners_club
Discover
Jcb
Master

We do not accept:
CODs
Layaway plans
Store Credit

Yes, we uses security payments to process your Paypal and credit card details during checkout in real-time. All data transmitted is encrypted via a secure server (SSL) and we can not store your card details. We use strong security measures to prevent the loss, misuse and alteration of your other information once it is in our records.

At OrderBestGift.com, your privacy is important to us and we will not resell your personal information to 3rd parties.